By leveraging our suite of Managed Services, you’ll add the capability of a skilled team who can quickly access your video systems directly, help determine if unauthorized activity is taking place when an alarm is triggered and provide emergency personnel with critical information to assess the situation effectively. The services offered here have an additional benefit of assuming a number of administrative and functional tasks that further simplify and reduce workload, ensuring your systems are always in good working order.
Managed Service Options
Sudden Scene Change
- If for any reason, the view of one of your cameras becomes suddenly blocked, our team can remotely access the other cameras in your network to assess whether there is an intruder, who may have placed a bag over the camera, or another threat present onsite.
Video Alarm Verification
- False alarms can happen from time to time, sometimes adding unnecessary expense to your budget. Our Video Alarm Verification system can help reduce those fees by allowing our monitoring specialists to access your feeds remotely, using a secure Internet connection and advanced analytics, to determine if action is needed. Often, they will continue to monitor the situation until emergency personnel arrive. The service requires a static IP address with a password that our team can use to access your DVR when needed.
Video Network Health Monitoring
- Our Health Monitoring service is an excellent failsafe to ensure your system is always in good working order. Using a secure Internet connection, your DVR can alert our team if one of your cameras, DVR or hard drives becomes inoperable due to overheating or a technical failure. From there, our Customer Care team will take action to notify you immediately and, if paired with our Premium Repair Service, will make repairs free of charge.
Video Maintenance Tours
- A clean lens is essential for a properly operating camera. Ensure your lens is free of debris that may obscure images or reduce clarity with our weekly Video Maintenance Tour, conducted remotely for effectiveness and convenience. It appeared to us this feature only applied to a clean lens.