Thank you for helping us out with the alarm installation in our home. While we were up north over Memorial Day weekend, we had our hot water tank fail, spilling water into our lower level. The water detection system notified Pointe Alarm & Monitoring and we were notified of the problem. When we returned, we shut the water off to the hot water tank, which eliminated a major problem. We also have a carbon monoxide warning system as part of our alarm system. Your installer did a great job making sure we had a strong enough signal, which required a second trip out to the house. Both of us feel secure knowing that someone is monitoring our home while we are away.
The Grosse Pointe Yacht Club has been doing business with Pointe Alarm for the last decade, in that time they have proved an invaluable asset to our club. The staff at Pointe Alarm are very personable, professional, and work diligently to attend to our needs. They are knowledgeable in every facet of their business whether it is surveillance systems, alarms or various electronic systems. All of the staff at Pointe respond quickly and efficiently when an issue arises, they are top notch with service and support as well, they don’t just disappear after a sale. I highly recommend Pointe Alarm for all your security needs.
We love the personal attention and fast response time from the Pointe Alarm team. They are such a vast improvement from our previous vendor.
The technicians are skilled and respectable, the office staff are prompt and knowledgeable, and the ownership team understands our role as a welcoming Church in the community.
At SVS Vision, we strive to achieve great customer service on a day-in, day-out basis. We believe that we have found that same level of service in Pointe Alarm.
Pointe Alarm was fast in installing our equipment and provides the best security systems at the most competitive pricing with mobile monitoring!
Absolutely the best! So happy we changed companies. Tim (the owner) is always courteous, professional in every aspect, and responds to all of our needs ASAP. He is the ultimate problem solver!
There is an obvious difference between Pointe Alarm and the nationwide alarm companies. Personalized alarm design, prompt service, and lower pricing is just a few of the advantages that come to mine. Pointe Alarm has contacting me three times in the last year to remind me to test my system or offer a free review of my system. In the previous 15 years with a national service, that had not happened once. Doing business locally with people from my community is important to me as it fosters an accountability that I could never seem to find with other alarm companies. Thank you Pointe Alarm, please don’t change a thing.
This company is outstanding! They go above and beyond to make sure their customers are happy. I highly recommend them.
As Security Manager for a nationwide freight transportation company, I am continually seeking out professional, honest vendors to provide various security related products and services that offer us deterrence and detection of illicit activity. Pointe Alarm has been able to do just that at several locations for us. Equally important is their follow-up and service, which has been consistently professional. I have no hesitation recommending Pointe Alarm for both residential and commercial work in the field of alarm protection and surveillance camera installation, monitoring, and service.
I appreciate being able to call the monitoring center when I have a false alarm.