Thank you for helping us out with the alarm installation in our home. While we were up north over Memorial Day weekend, we had our hot water tank fail, spilling water into our lower level. The water detection system notified Pointe Alarm & Monitoring and we were notified of the problem. When we returned, we shut the water off to the hot water tank, which eliminated a major problem. We also have a carbon monoxide warning system as part of our alarm system. Your installer did a great job making sure we had a strong enough signal, which required a second trip out to the house. Both of us feel secure knowing that someone is monitoring our home while we are away."
Dan & Dianne Aitken
"The Grosse Pointe Yacht Club has been doing business with Pointe Alarm for the last decade, in that time they have proved an invaluable asset to our club. The staff at Pointe Alarm are very personable, professional, and work diligently to attend to our needs. They are knowledgeable in every facet of their business whether it is surveillance systems, alarms or various electronic systems. All of the staff at Pointe respond quickly and efficiently when an issue arises, they are top notch with service and support as well, they don’t just disappear after a sale. I highly recommend Pointe Alarm for all your security needs."
JAMES STEVENSON, FACILITIES MANAGER, GROSSE POINTE YACHT CLUB
"We love the personal attention and fast response time from the Pointe Alarm team. They are such a vast improvement from our previous vendor.
The technicians are skilled and respectable, the office staff are prompt and knowledgeable, and the ownership team understands our role as a welcoming Church in the community."
JIM SCHULTZ, DIRECTOR OF FINANCE & OPERATIONS, GROSSE POINTE MEMORIAL CHURCH
There is an obvious difference between Pointe Alarm and the nationwide alarm companies. Personalized alarm design, prompt service, and lower pricing is just a few of the advantages that come to mine. Pointe Alarm has contacting me three times in the last year to remind me to test my system or offer a free review of my system. In the previous 15 years with a national service, that had not happened once. Doing business locally with people from my community is important to me as it fosters an accountability that I could never seem to find with other alarm companies. Thank you Pointe Alarm, please don’t change a thing."
BILL HARNESS (GPF RESIDENT)
Pointe Alarm is a locally-owned and operated security company offering solutions for residential, commercial, and industrial properties. We started our business in Grosse Pointe in 2007 and proudly serve local, statewide, and nationwide businesses. Our offerings include Security Systems, Fire Systems, Surveillance Systems, Card Access, Intercom, Data-Fiber Optic, and Audio-Visual Systems. By keeping up with industry trends, we are able to offer the newest technologies for our customers’ homes or businesses – all customizable to fit the sites’ needs and our customers’ concerns.
Our team comes from an experienced and versatile background in the security industry, with decades of training in customer service and installation. All office and field employees go through rigorous ongoing education and coaching to be certified in the best client services, operational safety, and technical solutions.
We are staffed around-the-clock, so when our customers call with a service matter they speak to a highly-trained professional. At Pointe Alarm, we pride ourselves on personal attention and superlative service.
Residential intrusion alarms focus on detecting entry through doors and windows. The systems also detect motion within the home.
Pointe Alarm has several systems and methods of detecting intrusion attempts. Door contacts are used for entry doors, garage doors, sliding doors, and all types of windows – whether they slide or swing open. Glass break detectors add a level of security because they use sound or vibration sensing to trigger an alarm. The systems can be hard-wired or wireless. Our sales staff can guide you through the right choice for your application.
Commercial security alarms secure perimeters with monitoring and detection. These systems create a strong defense with visible deterrents and hidden sensors.
Physical security is your first line of defense. Door contacts are used for entry doors and all windows that open and slide. Glass break detectors add a level of security because they use sound or vibration sensing to trigger an alarm. Glass can be made burglar-resistant with polyester films. Motion detectors monitor for movement near points of entry.
By leveraging our suite of Managed Services, you’ll add the capability of a skilled team who can access your video systems directly, help determine if an unauthorized activity is taking place when an alarm is triggered and provide emergency personnel with critical information to assess the situation. Managed Services also assume a number of administrative and functional tasks to help simplify and reduce workload, ensuring your systems are always in good working order.
The ability to remain self-sufficient in one’s own home is important to the elderly or people with a disability. Medical monitoring and alert systems help people maintain their independence with help on call at the touch of a button.
Emergency pendants can be worn around the neck or on the wrist. They have easy-to-use buttons that can be pushed in the event of an emergency. A base station detects the call and uses a speakerphone to communicate with emergency personnel.
Switching to Pointe Alarm was a very good move. They have been very attentive to all my security needs and have worked with me very well.
Living alone and being gone a great deal, the security that I feel now that Pointe Alarm has totally secured my property can’t be described in words. My medical emergency protection is priceless to me.
This company is outstanding! They go above and beyond to make sure their customers are happy. I highly recommend them.
Absolutely the best! So happy we changed companies. Tim (the owner) is always courteous, professional in every aspect, and responds to all of our needs ASAP. He is the ultimate problem solver!
Pointe Alarm was fast in installing our equipment and provides the best security systems at the most competitive pricing with mobile monitoring!
quick to respond
I use Pointe Alarm for my home and business. Their dedication to quality and timely service is unparalleled. I have a feeling of safety for my family and business that no other company can provide.
Good and reasonable
At SVS Vision, we strive to achieve great customer service on a day-in, day-out basis. We believe that we have found that same level of service in Pointe Alarm.
The staff at the office is exemplary. They are always courteous, professional, and go beyond the parameters of assisting me when I need them. Randa and Amanda are special!