Customer Assistance Page
Thank you for visiting our customer assistance page. Below you can find simple user guides on how to work your alarm system, just select the picture that most resembles your keypad. If you are having a hard time determining which keypad is yours, please contact our office at 313 882 SAFE.
Alarm Systems:
Simon 5
DSC
ITI Concord
Simon XT
DMP
Honeywell
Alula
Below you can find a document that reviews our general alarm procedures, in the event you have questions about call lists, protocols, and what different alarm types mean. Please contact our office if you have any questions on these procedures at 313 882 SAFE.
General Procedures for Alarms
Camera Systems
Please check back frequently as we are working on our camera system database.
Card Access Systems
Please contact our office at (313) 882-SAFE (7233) for assistance on card access systems.
